Privacy Policy mrlucky — Your Data Protection
Mrlucky is committed to protecting the privacy and personal information of Malaysian users. This policy explains in detail how we collect, use, store, and safeguard your data when you use our platform.
Last updated: January 2026
1. Information We Collect
When you register and use the mrlucky platform, we collect several categories of information to ensure the service runs correctly and securely. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and identification details required for registration and verification.
- Payment information: Deposit and withdrawal transaction details in MYR (RM). We do not store your full card number or banking password — all payment processing is handled through a secure gateway.
- Device and browser information: Device type, operating system, browser version, IP address, and language settings. This data is used to optimise how the platform displays on your device.
- Usage data: Pages visited, session duration, games played, clicks, and in-platform interactions. This data helps us understand how users engage with mrlucky so we can improve the experience.
- Cookies and tracking technologies: Small files stored on your browser to maintain your login session, save your preferences, and analyse platform traffic in aggregate.
2. How We Use Your Information
All information collected by mrlucky is used for specific, legitimate purposes. We do not use your data for anything beyond what is stated here:
- Processing account registration, login, and user identity verification.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) securely.
- Sending important account notifications such as transaction confirmations and security alerts.
- Providing responsive customer support when you reach out to our team.
- Detecting and preventing fraudulent activity, money laundering, or multiple account usage.
- Monitoring and improving platform performance based on aggregated, non-identifiable usage data.
- Complying with legal obligations and regulations applicable in Malaysia.
Mrlucky will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies and Tracking Technologies
The mrlucky platform uses cookies and similar tracking technologies to enhance the user experience. The types of cookies used include:
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your display language and interface preferences so you don't have to reconfigure them every time you log in.
- Analytics cookies: Collecting anonymised usage data to help us understand overall traffic patterns and user behaviour in aggregate. This data is not linked to any individual identity.
- Security cookies: Helps detect suspicious login activity and protects your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect certain functions on the mrlucky platform, including the ability to stay logged in.
4. Data Storage, Security & Sharing
Mrlucky implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. Our key protective measures include:
- SSL encryption for all data transmitted between your device and mrlucky's servers.
- Passwords are stored in hashed form and cannot be decrypted.
- Access to user data is restricted to staff who require it for specific job functions only.
- Continuous system monitoring to detect any suspicious activity or intrusion attempts.
Third-party sharing: mrlucky does not sell or rent your personal information to third parties for marketing purposes. We only share data in the following limited circumstances: (a) with payment service providers to process your RM transactions; (b) when required by law or a valid court order; (c) to prevent suspected fraud or illegal activity, in cooperation with the relevant authorities.
Your data is retained for as long as your account is active. Following account closure, we may retain transaction records for the minimum period required under Malaysian law.
5. User Rights and How to Contact Us
As a mrlucky user, you have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Correction: If your account information is inaccurate or out of date, you can update your details via account settings or by contacting customer support.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to record-keeping obligations prescribed by law.
- Right to Object: You may object to the processing of your data for certain purposes by contacting us in writing.
For any enquiries or requests regarding your privacy and personal data, please contact the mrlucky team at [email protected]. We will endeavour to respond within three business days.
This privacy policy may be updated from time to time to reflect changes in platform practices or legal requirements. Changes take effect immediately upon publication on this page. You are encouraged to review this page periodically. Further information about platform usage is available on the FAQ us.
Your Privacy, Our Priority
Register for a mrlucky account with confidence — your data is protected and never shared without your consent. Enjoy safe, responsible online entertainment.